I tried the Verizon store, but they couldn't get the data off the phone; they suggested using the free BitPIM software.
First, I needed a USB cable with full-to-mini connectors. Then my computer needed the USB drivers for the phone, available from Motorola. But the BitPIM couldn't see the phone. What now?
It took some trial-and-error: I ran the "Detect Phone" again. It gave this error:
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Click the Browse button to search for your phone's Com Port; in my case, it was COM4. Click OK to close the main dialog box. To test to see if it's connecting to the phone, go to View > Phone Info.
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To see the contacts, click the Phonebook item in the tree listing of BitPIM. To save the data, go to File > Export > CSV Contacts (or other format depending on you needs). It will save your contacts in a *.csv file.
After you've saved the contacts and are certain they're there, you can delete your contacts from your old phone by selecting them all under the Phonebook, clicking Edit > Delete. Now go to Data > Send Phone Data. Choose the Phonebook, and click OK. This will delete all your contacts from the phone. Neat!
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